Visual Information Service Center (VISC)
We provide support for DA Photography and Audio Visual Equipment Loan
Schedule your photography appointments on the VIOS Work Request Site! Please see the instructions under the "VIOS Work Request" tab above.
The Visual Information Service Center is currently located off of C Avenue:
2701 C Avenue
Fort Lee, VA 23801
- How do I request Visual Information support?
Visit the "VIOS Work Request" tab above.
- Does my Work Request need to be approved?
No, when you submit a work request we review your justification and add the work order to our “in processing” bin. If we determine that your work request does not meet our Army regulations guidelines we will cancel your work order and notify you via email. If you do not receive a cancellation your work request has been approved.
- Do I have to pay for Visual Information support?
No, support is free.
- I can’t select a date/time for my photography appointment. What do I need to do?
If you cannot choose a date or time for your appointment you are not on the Fort Lee work order site. First make sure the color banner at the top of your page indicates Fort Lee Garrison. If it identifies a different location you need to transfer yourself to Fort Lee (Not ALU). Select “My Profile” at the top right of you screen and then “Permanently Transfer Yourself” to Fort Lee (Not ALU). You will have to log off and log back on to VIOS to set your new location. Once you have transferred yourself you should have Fort Lee Garrison at the top of your page and thus you will be able to pick and date and time for your appointment.
- How do I obtain Graphics support?
To obtain Graphics services you will need to transfer yourself to Fort Eustis in the manner identified in question #4. Once you are on the Fort Eustis VIOS site you will be able to submit a graphics work request. If you need Fort Lee VIOS photography, Video or AV equipment support you will need to transfer back to Fort Lee (Not ALU) after you complete your For Eustis work request.
- How do I cancel my work order?
You cannot cancel your work order. Call 734-7323 or 734-3893 and ask us to cancel it. If we do not answer please leave a message (spell your last name) requesting us to cancel your work order. You will receive an email indicating cancellation after we cancel your appointment. Names of soldiers and civilians who do not call or show for their appointments are sent to the Garrison CSM for distribution to Fort Lee units and organizations.
- How do I make an appointment?
Service members assigned to Fort Lee should use http://www.vios.army.mil/ to set up an appointment. Studio Hours are available Mon-Thu: 0800-1500 and Fri: 0800-1200. Appointments are scheduled daily, one every 20 minutes. Because of the large number of Soldiers that we serve, our appointment schedule may run as long as 2-3 weeks out, so plan ahead. Please be clear about your request…explain why you need your DA photo ie. Promotion Cycle, Package Submission or Other requirements.
- How do I cancel an appointment?
Call or stop at the Visual Information Support Center. Call 734-7323 or 734-3893 and ask to cancel your appointment. If you leave a message slowly state your rank, full name (spell your last name) and leave a contact telephone number so we can call to resolve issues.
- What Regulations govern D.A. Photos and General Photography Services?
The following Army Regulations govern Official Photographs: AR 640-30 - Photographs for Military Human Resources Records; AR 670-1 - Wear and Appearance of Army Uniforms and Insignia; Department of the Army Pamphlet 670–1 Uniform and Insignia Guide to the Wear and Appearance of Army Uniforms and Insignia; AR 600-8-22 - Military Awards; DA PAM 25-91- Visual Information Procedures.
- What can I wear for my D.A. Photograph?
The only uniform authorized for a DA Photo is the Army Service Uniform (ASU). The Soldier is responsible for ensuring that his or her uniform fits properly, is pressed and that all ribbons/medals/badges/rank are correctly displayed for official military photographs. ** IAW Army regulation, anyone assisting the soldier cannot not pin, clip, stuff, or otherwise change or alter the appearance of the uniform to make it fit properly.** Female service members may wear either the skirt or slacks for their photo. Wear Distinctive Unit Insignia (Unit Crests). Soldiers who are regimentally affiliated should wear their Regimental Distinctive Insignia. Wear only those unit citations that you have permanent orders for and are listed on your ERB, ORB, or other personnel records. The wearing of one (1) foreign award is authorized. Do not wear French Fourrageres. Do not wear blue Infantry cords or discs. Do not wear green leadership tabs. The photograph is a ¾ length photo; shoes will not show in the photo, but you should have something on your feet other than socks.
- Can I have my D.A. Photo Reshot? (Reshoots)
IAW Army policy, effective 18 SEP 2008, Soldiers will only be granted re-shoots if there was a mistake caused by the photographer or the equipment. Per AR 670-1, The Soldier is responsible for ensuring that his or her uniform fits properly and that all ribbons/medals are correctly displayed for official military photographs. D.A. Photographers will not tape, stuff, or otherwise change or alter the appearance of the uniform to make it fit properly. Requests for reshoots may be reviewed on a case by case basis by the V.I. Chief and will only be done if - 1. Electronic images are damaged or if major discrepancies are identified, such as unacceptable levels of moiré or stair stepping in digital photographs within three days of the soldier's photo being taken. 2. Promotion to next higher rank since last photo. 3. When photograph on file no longer represents the soldier’s present appearance, i.e., weight control. 4. Receipt of new award that is ARCOM or higher in the order of precedence. Rejecting your electronic photo in DAPMIS does not guarantee a Soldier the chance to have their photo retaken. Again, the Soldier is responsible for proper grooming, ensuring that his or her uniform fits properly and that all ribbons/medals are correctly displayed for official military photographs. Reasons such as these are not justification for a reshoot. Soldiers should FIRST check their ERB/ORB, and then set up their uniform accordingly, followed by scheduling their appointment.
- How often should I update my Photo?
In accordance with Army Regulation 640-30 photos are valid for five (5) years. If you have added a new award to your uniform since your last photo, it must be ARCOM or higher to justify a reshoot within a year of your previous photo. New service stripes or added overseas service stripes (combat stripes) are not justification or reason to have another photo within one year from your previous photo. Unless you have had a significant change to your uniform, there is no reason to have one taken more frequently. Photo Facility policy does allow for Soldiers to be photographed ONCE per year and recommends that Soldiers be photographed at least two months prior to their annual promotion board or on the anniversary date of their previous photo. AR 640-30 Photographs for Military Personnel Human Resources Files, defines the requirement for Official Military Photographs as follows: A. The following personnel will have an initial photograph made within 60 days: 1. Each officer promoted to first lieutenant (includes officers accessed into active duty as first lieutenant or a higher rank.) 2. Warrant officers promoted to Chief Warrant Officer (CW2). 3. Noncommissioned officers promoted to SSG. 4. Initial appointment to Command Sergeant Major (CSM). 5. Selection for promotion to brigadier general or higher. B. Each soldier will have a periodic photograph taken (during the anniversary month of the previous photograph) per the following schedule: (1) General officers: every third year. (2) Officers and noncommissioned officers: every fifth year. C. Soldiers will update photographs when photographs on file no longer represent their present appearance. Promotion since last photo and weight control issues are examples of such representations. If you have not had any major changes to your uniform, you may only be photographed once per calendar year. Exceptions are granted on a case-by-case basis and approved by the DA Photo V.I. Chief only when accompanied by a memorandum requesting a reshoot. If you have questions, please feel free to ask the senior photographer.
- What is DAPMIS?
The Department of the Army Photograph Management Information System (DAPMIS) is a web-enabled, e-business system that receives digitized official photographs from DOD worldwide photo studios. DAPMIS photos give greater ownership to individual Soldiers and ease of use to the personnel management system. This system supports all Soldiers, SSG thru COL (excluding active duty WO1s and 2LTs) and is available for the Active Duty, Reserve Component and Army National Guard Soldiers. ** Effective 18 September 2008, photo studios will no longer issue hard-copy prints for records update/promotion to soldiers SSG thru COL, except soldiers in Troop Program Units. Once the DA Photo is uploaded into DAPMIS, such members will already have immediate access to the same digital file and will access their DA Photo file electronically via their AKO after logging in with their own CAC card. Members can print hardcopies after accessing their DA Photo through AKO. Photo studios will upload all official photos taken of soldiers Staff Sergeant through Colonel, excluding second lieutenants and WO1s into DAPMIS.
Soldiers below the rank of staff sergeant as well as active duty 2LTs & WO1s who need an official photo for reasons other than promotion will receive a hard copy print for their application. They will not be loaded into DAPMIS. DAPMIS is only for promotions for SSG-COL. (Excluding 2LTs and WO1s)
- I do not see my photo on DAPMIS. Does this mean that my photo is not on file?
No, it just means that a copy of your electronic photo is not in the DAPMIS photo repository. It does not mean that HDQA does not have a photo of you on file. It is important to understand that the preview of the photo is optional. If you do not login to the web site to review and accept/reject your photo within three business days, the new photo will automatically be accepted as your Official D.A. Photo. This new photo will be exactly the same as the photo you previewed at the photo studio. Rejecting your electronic photo at a later time does not guarantee the chance to have your photo retaken. To confirm receipt of electronic photo via DAPMIS, contact HRC at: firstname.lastname@example.org If HRC has not yet received your electronic file, please notify the D.A. Photo Studio and we will be happy to re submit the electronic file for you.
- What happens if I do not Accept/Reject the photo within 3 business days?
It is important to understand that the preview of the photo is OPTIONAL. If you do not login into the website to review and or accept/reject your photo within three business days, the new photo will automatically be accepted as your Official Photo. This new photo will be exactly the same photo you previewed and accepted at the photo studio. There should be no cogent reason to reject the photo online.
Requests for reshoots of Official D.A. Photos will be reviewed on a case by case basis by the Sr. Photographer or the V.I. Chief and will only be done if they meet the above mentioned criteria for reshoots and accompanied by a memorandum from the Soldier's unit commander. If you accidentally rejected your current photo, please notify the D.A. Photo Studio, and they will be happy to resubmit it for you.
- Submitting a Special Application and or Nominative Packet?
All Soldiers completing special application packets that require an official military photo will be issued only the required number of hardcopy photographs for their packets. Soldiers below the rank of SSG will NOT have their photo uploaded into DAPMIS, as DAPMIS will reject such upload, per AR 640-30. Airmen requiring official Air Force full-length photos for various applications will receive hard-copy prints only.
- Who is authorized Command Photos?
The DA Photo Facility is authorized to photograph General Officer Management Office (GOMO) photographs for all General Officers and Chain of Command Board head & shoulder photographs for all brigade-level commanders and command sergeant majors. These are also done by appointment only. Appropriate Army Service Uniform or Army Combat Uniform for your command photo. The DA Photo Studio provides photographic support for ARNG, ARMY, NAVY, MARINES, AIR FORCE, CID, Police Credentials and select military packet / school requirements, SHARP and EEO primary representatives photos.
Customers must be assigned to Fort Lee Garrison VIOS.
Log in to VIOS:
Soldiers and Civilian Employees PCSing from other locations must transfer themselves to Fort Lee VIOS to submit a work request.
- Select “My Profile” and open “Permanently Transfer My VIOS Account”.
- Under “New Installation” select Fort Lee (Not ALU) before selecting your organization at “Level One”.
- Click the “Transfer Myself” button.
- Log out and log then log in to VIOS again to set your transfer.
- The color banner at the top of the page should read Fort Lee Garrison.
- Fill out and submit the VIOS Work Order
Visual Information Services
We provide support for DA, Head & Shoulders, and Police Credentials/ID.
Passports are handled by the Passport Office in the Soldier Support Center.
Schedule your appointments on the VIOS Work Request Site! Please see the instructions under the "VIOS Work Request" tab above.
We provide Audio Visual equipment loans. Please plan ahead to ensure your equipment reservation is scheduled.
You must submit a VIOS Work Request prior to loan approval. Please see the instructions under the "VIOS Work Request" tab above.