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Retirement Services Office

Mission: To provide information and services on benefits and entitlements to active duty Soldiers and families preparing for retirement and to retirees and families

Location, Hours and Contact Information

Soldier Support Center
Bldg 3400, Room 107
1401 B Ave
Fort Lee, VA 23801-1724

Hours: Monday - Friday, 7:30 a.m. to 4:30 p.m.
(closed federal holidays)

Phone: (804) 734-6973/7345; DSN: 687
Fax: (804) 734-7395; DSN: 687

Email the Retirement Services Office

Retirement services

Pre-Retirement Briefings: Please call the RSO at (804) 734-6973/6555 for an appointment.

Retirement Ceremonies: Please call (804) 734-6422 for more information.

Survivor Benefit Plan: Please call for an appointment.

Upcoming events and newsletters

Pre-retirement seminar: 28 February 2014 and 29 August 2014, 8:30 a.m. to 3:30 p.m., Soldier Support Center Auditorium

Retiree council meetings: Date to be determined, 8:30 a.m. to 12 p.m., Soldier Support Center Room 106

Newsletters:

The Retirement Services Office supports nearly 19,000 retirees.

HOT! Important information about email fraud

Links to related services

Pre-Retirement Services

  • Coordinates, conducts, and facilitates detailed periodic pre-retirement and survivor benefit plan (SBP) group briefings for all retiring Soldiers; Family members are highly encouraged to attend).
  • Counsels Soldiers and Family members concerning retirement rights, benefits, and privileges.
  • Conducts one-on-one SBP counseling for all retiring Soldiers and their Family members.
  • Conducts one-on-one (desk-side) pre-retirement briefings (mandatory).
  • Assists retiring Soldiers and Family members with completion of the DD Form 2656 (Data for Payment of Retired Personnel).
  • Processes the DD Form 2656 electronically using TRANSPROC to the Department of Defense Finance and Accounting Services, Cleveland (DFAS-CL).
  • Provides CSB/REDUX retirement pay option counseling, and processing of the CSB/REDUX pay option election form, DD Form 2839 (If assigned as the Installation CSB/REDUX Program Manager).
  • Other services and related information (if assigned those duties) related to pre-retirement services, such as retirement application processing, retirement orders and DD Form 214 processing, and final out-processing procedures.

Post-Retirement Services

  • Counsels and assists survivors of retired Soldiers and survivors of Soldiers who died on active duty regarding their SBP options, entitlements, and the proper processing of their SBP elections. The session includes counseling on Department of Veterans Affairs (VA) Dependency and Indemnity Compensation (DIC) and its relationship to SBP.
  • Publishes and posts retiree newsletters on the website.
  • Publishes periodic articles for installation and local newspapers.
  • Conducts an annual Retiree Appreciation Day (RAD).
  • Provides information and filing assistance for the "Annuities for Certain Military Surviving Spouses" -or ACMSS, also known as "Forgotten Widows".
  • Provides information and assistance to Soldiers, spouses, and former spouses regarding the Uniformed Services Former Spouse's Protection Act (USFSPA).
  • Assists/advises retired Soldiers in understanding and applying for combat-related special compensation (CRSC).
  • Provides information to retired Soldiers on concurrent retirement and disability payments (CRDP).
  • Assists retired Soldiers and Family members in obtaining copies of lost documents (i.e., DD Form 214, retirement orders, and medical records), re-issuance of military awards, and issuance of military ID Cards.
  • Provides retired Soldiers and their Families with information and referrals on a myriad of other benefits and entitlements such as Veterans Affairs (VA), TRICARE medical and dental, and Social Security and Medicare benefits.

Other Post-Retirement Services

The following services are provided using the Defense Finance and Accounting Service, Cleveland (DFAS-CL) Defense Retired Annuity Pay System (DRAS):

  • View retired Soldier’s pay account
  • View annuitants pay account
  • Change allotments
  • Change beneficiary information
  • Change mailing address
  • Change bank information
  • Change tax filing and withholding status
  • Request copies of the 1099-R form for tax filing purposes
  • Request copies of the Retired Account Statement

Other Important Links

Helpful Forms

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Last Updated: 6/6/2014 2:23:50 PM

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